Archive for the ‘Leadership’ Category

Brookline Employees are Family

Friday, January 19th, 2018

Shama Walji, Administrative Coordinator

We hear it all the time, “healthy employees are more productive employees”. But what attributes to employee health and how can an employee’s health be measured in terms of productivity?

You can measure productivity with the labour productivity equation:

I’m sure I’ve got you yawning.  People are not equations. The truth is, tracking the rate of efficiency or billable hours becomes obsolete when organizations foster a culture that promotes happy and healthy employees because employees simply want to be the best that they can be. At Brookline, the entire team is committed to fostering a supportive, inclusive culture where both personal and professional growth are rewarded equally.

Brookline’s culture brings a holistic approach to productivity where health and wellness initiatives are a high priority and employees are treated more than just a human resource or human capital: at Brookline, employees are family.

Here’s how:


Brookline’s Culture Club: Every year, Brookliners are assigned to internal teams. One of Brookline’s internal teams is our Culture Club. Brookline’s Culture Club’s core purpose is to acknowledge hard work and celebrate wins in fun, spontaneous ways by inclusively surprising and delighting team members to inspire a cohesive, supportive team. This allows Brookliners to set the tone for Culture Club’s goals each year. Wins are celebrated always and Brookliners are surprised and delighted throughout the year. Some previous team surprise and delights include in-office chair massages, healthy snacks during busy times, coffee runs, team lunches, and even casual early office closures.



“Me Days”: at Brookline, all Brookliners are given one “Me Day”. This flex day can be used for whatever the Brookliner wishes – it’s theirs!



Birthdays Off: Brookliners are encouraged to take their birthday off to celebrate what wonderful people they are and trust me, they are really are.



Fun Days: At the beginning of the year, Brookliner’s are assigned a team to plan a quarterly Fun day. Fun days are typically open to any activity that is inclusive to the entire team including being pampered with manicures and pedicures, bowling, or having a good laugh session at the theatre.



Quarterly Team Workouts: A team that sweats together, stays together. Each quarter, Brookliners are treated to a private, team building workout.

Health and Wellness: Full-time Brookliners enjoy the benefit of Health and Dental Benefits and yearly health spending accounts.

Lieu Time: For almost 13 years, Brookline has been fully non-billable. That means no timesheets, no tracking hours, just doing great work! Brookliner’s are encouraged to take time off in lieu of additional hours worked because work-life fuels creativity and productivity.



Professional Development and Education Reimbursement: Health doesn’t stop at just your physical well-being. Brookline believes that health is all encompassing where professional development is crucial to an organization’s health. All employees are encouraged to attend seminars, luncheons and webinars to further their public relations knowledge and leadership skills.

Brookline Family Day: Typically, the Friday before the Canada Day long weekend, the office will be closed, providing Brookliners with an extra-long weekend to spend with their families.

Brookline’s choice to invest in the team with health and wellness initiatives not only produces solid results but also allows Brookline to have an all-star team to offer only the best to our clients, partners and each other.


Shama Walji is the Administrative Coordinator at Brookline Public Relations. With over nine years of customer relations and administrative management experience, Shama brings a creative and enthusiastic ability to be Brookline’s main point of contact for all things administrative.

What to expect when your client is expecting…

Tuesday, January 16th, 2018

Leanna Kruk, Account Director

Ask any PR agency professional about their last consumer-facing client campaign…and I bet it included working with bloggers or influencers. As many in our industry can relate, the media landscape has officially changed. The rise of the blogger and influencer is here – they are smart and savvy and know their worth. What qualifies someone as a blogger or influencer? For bloggers, they have their own blog site, or contribute to a blog site, along with other writers to review and highlight products, brands, experiences, events, etc. An influencer may not have a blog site per se, but they conduct the same reviews via social media and have followers that engage with them on those platforms. At Brookline, we work across many industry sectors and often clients are looking to align their brands with communication channels that can speak more directly to their customers or audience. Enter the blogger/influencer.

So, what makes this group so effective? Well, they have followers, followers that listen and react. They also have a special connection to their followers and they take extraordinary pride to ensure they are always considering what their audience is looking for. Most bloggers and influencers that we work with are keen to engage with us because we have cultivated great relationships and we understand what is important to them when representing a brand or client. Of course, there have been some fundamental learnings we’ve picked up along the way. Here are the top four items to expect in your next blogger/influencer campaign:

  1. Manage client expectations – This is key. Yes, working with bloggers and influencers is fun and exciting and you get to see your brand or product come to life through their words and images, but not all may want to work with your brand. Some may have pre-existing conflicts with other brands that will automatically diminish your chance of working with that blogger. From an agency standpoint, it’s always a good idea to vet bloggers and influencers before mentioning them to your client so you get a sense if the partnership will work.


2. Manage budgets – The blogger/influencer group is here to stay, and they know that they are an effective messenger to consumers. They spend the time and money to maintain their site and to blog or post via their social networks and a fee needs to be associated with that time commitment. For many that we speak with, they also take immense pride in maintaining a certain visual look to posts and images and that can cost money as well. Not all bloggers/influencers will look for an outright payment; some value experience based opportunities or products in lieu of payment. This is a tactic that we have successfully used when working with this group.

3. Set parameters – When starting the engagement process, we find it helpful to set clear parameters on what is expected both with our client and with the blogger/influencer. Sometimes a contract is even put in place to ensure that both parties are clear on what the payment or experience will include and when the expected blog should be posted.



4. Prepare for your campaign – Similar to working with traditional media, bloggers and influencers appreciate access to information and images to enhance their posts. Providing them with key messages or high-resolution images will ensure that their posts reflect the brand and the targeted campaign messages.


If you haven’t worked with bloggers or influencers in the past, it really is an exciting time to involve them in your intended outreach strategy. They bring an unmistakable grassroots approach that can’t be mimicked through other strategies. Make sure to incorporate the above suggested tips the next time you work with bloggers and influencers and you’ll be on the receiving end of a successful, multi-faceted client outreach campaign.



Leanna Kruk is an Account Director at Brookline Public Relations and brings a vast amount of experience in planning and executing successful integrated communications plans, including work with bloggers and influencers. Leanna brings value to her clients by always providing out-of-the-box, dynamic, thoughtful, strategic campaign ideas. Her ability to motivate her team comes from her passion for communications and the clients she represents.

The Brookline Way!

Tuesday, June 27th, 2017

Sophie Pilon, Account Supervisor

Brookline was founded more than 12 years ago and the company was built on four main pillars that are the backbone of everything we do: Solid, Creative, Fresh and Professional.

At Brookline, we pride ourselves on delivering bold and stellar client service and we strive to continuously outperform ourselves and go above and beyond what is asked of us. Without divulging our secret sauce, I wanted to outline a few ways we continuously show excellent and world-class client service to our clients and partners.

  1. Brookline is relentless. We always go above and beyond and work hard to achieve and exceed our clients’ goals and expectations. We are never satisfied with decent results, we always want the best for our clients.
  2. Brookline is responsive. As a boutique agency, we pride ourselves for having out-of-the-box ideas with a customized approach to all our clients’ needs and expectations. This also means that Brookline is extremely responsive to our clients, partners and media/blogger contacts. We work under strict timelines and work hard to deliver great results no matter the deadline.
  3. Brookline is detail-oriented. The success of any campaign or project resides in the details. Here at Brookline, we take the time to dot the I’s and cross the T’s and make sure everything is as organized and precise as possible… and then we check all the details again.
  4. Brookline is a team player. Typically, Brookline works under a one-point-of-contact account structure. This model ensures the client has only one contact to communicate with – while behind the scenes, our account lead project manages all additional partners and vendors and team members to ensure the job gets done in the most effective manner. This model ensures there is no stone left unturned for any project or campaign.
  5. Brookline invests in stellar people. Finally, Brookline would not be successful today if it wasn’t for the talented team of experts working at the agency. We know we have the best clients, but we also know we have the best public relations practitioners. If you ask anyone at the agency, everyone will say the best thing about Brookline is the team!


As part of the senior team, Sophie’s strategic thinking and calculated public relations insight have helped effectively guide large brands to reach their goals and objectives. Sophie’s strengths lie in creating innovative and tailored strategic communications and media relations plans tailored for each client and their needs. Her creativity, coupled with a wealth of experience in sports, lifestyle, corporate, not-for-profit industries, has led to exceptional results and brand-elevating coverage.